TERMS OF SALE

ABOUT OUR TERMS OF SALE

The following terms ("Terms of Sale") govern purchases made by any person (including consumers) on the LUMI LUMI Vision ("LUMI LUMI", "we", "us", "our") website, available at www.lumilumivision.com (the "Website"). Please review these Terms of Sale carefully. By proceeding to place an order, you agree to be bound by all the Terms of Sale set forth herein. If you do not agree with these Terms of Sale, do not place an order on the Website. A copy of these Terms of Sale may be downloaded, saved, and printed for your reference.

ORDERING PROCESS

You may place an order on the Website by registering and creating an account. Upon placing an order, you will receive an email confirming receipt of your order. This email confirms that we have received your order request but does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason.

Once your order is accepted and payment is received, we will process and ship your order. At this point, a legally binding contract will be formed between you and LUMI LUMI, consisting of your order invoice and these Terms.

PRICES AND CURRENCY

All prices displayed on the Website are in United States Dollars (USD). Applicable taxes, shipping, and handling fees will be calculated and displayed during the checkout process. You are responsible for paying all such charges.

PAYMENT METHODS

We accept payment via credit card and PayPal. By providing your payment information, you represent and warrant that:

  • You are legally authorized to use the payment method provided.
  • You authorize us to charge your payment method for the total amount of your order, including any applicable taxes and other charges.

If your payment method cannot be verified, is invalid, or is otherwise unacceptable, your order may be suspended or canceled. You agree to resolve any payment issues promptly upon notice from us.

AVAILABILITY AND DESCRIPTIONS

All products are subject to availability. We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occur. If we discover an error in the availability, description, or price of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order with the correct information or cancel it. If we are unable to contact you, we will treat the order as canceled and issue a full refund if payment has been made.

QUANTITY LIMITS AND ITEMS FOR RESALE

We reserve the right to limit the quantities of any products that we offer. These restrictions may include orders placed by or under the same customer account, payment method, and/or orders that use the same billing or shipping address. We also reserve the right to prohibit sales to dealers or resellers.

TITLE TO PRODUCTS AND RISK OF LOSS

Title to the products passes to you upon full payment of the order amount. Risk of loss or damage to the products passes to you upon delivery to your specified delivery address. Until delivery is completed, LUMI LUMI retains the risk of loss.

SHIPPING AND DELIVERY

We offer various shipping options to meet your needs. Shipping costs and estimated delivery times will be provided during the checkout process. We will make reasonable efforts to deliver your order within the estimated timeframe; however, we are not responsible for delays due to unforeseen circumstances beyond our control, such as weather events, carrier delays, or customs delays.

Shipping Options:

  • Standard Shipping: Includes tracking and delivery confirmation.
  • Expedited Shipping: Faster delivery times with tracking and delivery confirmation.

We strongly recommend selecting a shipping option that includes tracking and delivery confirmation to ensure you can monitor your package's progress.

UNDELIVERED GOODS

If your order does not arrive within the estimated delivery time, please contact us via our email at hello@lumilumi.vision. We are responsible for ensuring that your goods are delivered to you. If your order is lost in transit, we will, at our discretion:

  • Reship your order at no additional cost to you, or
  • Provide a full refund, including any shipping charges paid.

Please note that we do not provide refunds or replacements for orders delivered to freight-forwarding addresses or international reshipping services.

WARRANTIES AND DISCLAIMERS

Limited Warranty

We stand behind the quality of our products and offer the following warranties:

  • Non-Prescription Products (e.g., goggles): One-year warranty covering manufacturer defects in materials and workmanship.
  • Prescription Lenses with Anti-Reflective Coating: One-time remake within one year of delivery for scratches due to normal wear.

Disclaimer of Other Warranties

Except as expressly provided in these Terms and to the maximum extent permitted by applicable law, we disclaim all other warranties, whether express or implied.

RETURN AND WARRANTY POLICIES

Clear Vision Guarantee – Return Policy

If you are not completely satisfied with your purchase, you may return the product(s) within 45 days of delivery for a full refund or exchange. Additionally, if there is a change in your prescription, you may return your prescription glasses within 60 days of delivery, and we will remake them with your updated prescription at no additional cost.

Return Conditions:

  • Products must be in their original condition, including all original packaging and accessories.
  • To initiate a return, please contact us at hello@lumilumi.vision
  • We will provide you with a prepaid return shipping label for returns within the United States.

Warranty Claims

If you experience an issue covered by our warranty, please contact us to initiate a warranty claim. We will provide instructions on how to return the product for repair or replacement.

Exclusions

Our warranty does not cover:

  • Damage resulting from accident, misuse, abuse, neglect, unauthorized repair, or modification.
  • Normal wear and tear beyond the warranty period.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, LUMI LUMI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms or your purchase, whether based on warranty, contract, tort (including negligence), or any other legal theory.

Our total liability to you for any damages arising from or related to these Terms or your purchase shall not exceed the total amount you paid for the product(s), including any applicable taxes and shipping charges.

This Limitation of Liability does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Breach of your legal rights in relation to the products.

GOVERNING LAW

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule.

DISPUTE RESOLUTION – ARBITRATION AGREEMENT

Agreement to Arbitrate

You and LUMI LUMI agree that any dispute, claim, or controversy arising out of or relating to these Terms or your purchase shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

GENERAL PROVISIONS

Entire Agreement

These Terms constitute the entire agreement between you and LUMI LUMI regarding your purchase of products from us and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver must be in writing to be effective.

Force Majeure

We will not be liable for any delays or failures to perform any of our obligations under these Terms if such delay or failure results from events or circumstances beyond our reasonable control.

HONEST PERFORMANCE

Both you and LUMI LUMI agree to perform our obligations under these Terms in good faith and with honesty. Neither party shall mislead or misrepresent any matter in connection with these Terms.

NOTICES

We may provide notices to you by email or through postings on our Website. You may provide notices to us by:

Email:
hello@lumilumi.vision
Mail:
LUMI LUMI Vision

Address: 9036 Winnetka Avenue,
Northridge, CA 91324

CONTACT US

If you have any questions or concerns about these Terms or your order, please contact us at hello@lumilumi.vision

ACKNOWLEDGEMENT

By placing an order on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale.

Effective Date: November 2024