RETURNS
At LUMI LUMI Vision, we believe that your eyewear should enhance your adventures, not hold you back. That's why we offer our Clear Vision Guarantee. If you or your patient are not completely thrilled with your new shades, glasses, or goggles, our team is here to help.
HASSLE-FREE RETURNS
If you're not 100% satisfied, you can return your order within 45 days for a full refund or credit toward a fabulous new pair. Plus, if there's any change to your patient's prescription, don't worry! You can return your glasses within 60 days, and we'll remake them with your updated prescription at no extra cost.
Hassle-Free Returns for U.S. Customers, No Hidden Fees
We believe shopping should be fun and returns should be easy. If you're in the U.S. and not completely satisfied, simply return your eyewear—no restocking fees, handling fees, or deductions—just a full refund! All we ask is that you send back the eyewear and packaging in their original condition. Feel free to test them out, but keep them away from any adventures—your eyewear deserves gentle care!
Starting Your Return
Ready to start your return? Simply Contact Us, and one of our friendly customer service opticians will assist you in no time.
WHAT HAPPENS DURING THE RETURN PROCESS?
When you reach out, our opticians will work with you to find the best solution—whether it's a remake or a refund. If you had your heart set on a particular frame and lens combination, don't worry; we'll find that perfect match together.
Once you decide on a return, we'll provide you with a prepaid return label, and all you need to do is send back your order. We'll process your refund or remake as soon as your return arrives back to us.
(Note: Any upgrades purchased during an exchange will be added to your total.)
WARRANTY COVERAGE
We stand by the quality of our eyewear. Non-prescription orders (like goggles) come with a one-year warranty that covers manufacturer defects in frames and lenses. Please note that normal wear and tear from everyday use isn't covered, as most eyewear lasts about two years.
Additional Lens Warranty
If you or your patient chooses prescription lenses with anti-reflective coating, you'll receive a one-time remake for scratches due to normal wear.
USING YOUR WARRANTY
Need to use your warranty? Just give us a call! Our opticians will guide you through the process and send you a return label at no cost. Be sure to send back the frames and lenses you're claiming under warranty, and we'll get new lenses fitted and sent back to you.
TRUST IN THE DETAILS
Rest easy knowing that you're supported by our Clear Vision Guarantee. If you have questions or concerns, don't hesitate to Contact Us—we're here to help you see the world the way it was meant to be.
And if you miss the 45-day window? Just let us know! We're committed to finding a solution that works for you. Our customer support team is available to ensure you have the best experience possible.
Shop confidently with us, knowing that we're determined to help every customer with their sport vision. With a guarantee like this, there's no reason to struggle with bad vision while doing what you love!